Biosinth is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, telephone, email, via our website www.biosinth.com, from your website, from media and publications, publicly available sources, cookies, and third parties. We do not guarantee the policies or content of third-party websites.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose directly related to the primary purpose
• With your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases we may be provided with information by third parties. When this occurs, we will take reasonable steps to ensure you are made aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for its initial purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files which will be kept for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Biosinth will not charge any fee for your access request, but an administrative fee may apply for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing any information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate and up-to-date. We will take reasonable steps to ensure this is the case. If you find that the information we have is not correct or current, please notify us as soon as possible so we can update our records.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints regarding our Privacy Policy, please contact us by completing the form below.